Returns & Refund Policy

Last Updated: August 23, 2023

Thank you for shopping with Elevate Your Life Coaching and Consulting! We are dedicated to providing you with high-quality merchandise that reflects our commitment to personal growth and positive transformation. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns and Refunds

We accept returns and offer refunds on merchandise under the following conditions:

The item must be returned within 21 days from the date of purchase.
The item must be in its original, unused condition with all tags and packaging intact.
Personalized or custom-made items are generally not eligible for return unless there is a defect or error on our part.

2. Process for Returns

To initiate a return, please follow these steps:

Contact our Customer Support Team at eylcc@eylcc.org and notate “RETURN” in the Subject Line within 14 days of receiving your merchandise. Provide your order number and details about the item you wish to return.
Our Customer Support Team will guide you through the return process, which may include providing you with a return shipping label (if applicable).
Pack the item securely in its original packaging along with a copy of the original packing slip or receipt.
Ship the item to the address provided by our Customer Support Team.

3. Refund Process

Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued in the original payment method used for the purchase. Please note the following:

Shipping and handling charges are non-refundable.
In case of a defective or incorrect item, we will cover return shipping costs.
Refunds may take several business days to appear in your account, depending on your bank or credit card issuer.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item.

5. Contact Us

If you have any questions or concerns about our refund and return policy, please don't hesitate to contact our Customer Support Team at eylcc@eylcc.org.

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Thank you.